Terms and Conditions

Set out below are the terms and conditions upon which THE VELUX COMPANY LIMITED, Woodside Way, Glenrothes East, Fife, Scotland KY7 4ND (hereinafter referred to as VELUX) will process and accept from your order for products from this on-line shop. The following terms and conditions are binding and you should read them carefully; particularly the provisions dealing with prices, delivery terms, liability and cancellations and refunds. If you have any queries or concerns, please do not hesitate to contact VELUX. If you would like to proceed with an order, please scroll down and read these Terms and Conditions and click the CONFIRM button at the end. Please note that Terms and Conditions may be amended from time to time.

The agreement of sale and delivery is entered into between you and VELUX.

The placing of an order and the entering into of the agreement by you is conditional on you being over 18 years of age.

We process your order no matter where you are domiciled. Goods are delivered to an address designated by you within the United Kingdom.

It is a condition for our attending to your order that you, when placing your order, accept the following:

  • The terms and conditions of sale and delivery as stated in this on-line shop.
  • The prices as stated in this on-line shop.
  • That we register data concerning your name, address, telephone number, and e-mail address for the purpose of handling your order.
  • That we register data concerning your credit card for the purpose of handling your order.
  • That the agreement will be formed under the laws of Scotland.


How Will I Know My Order Has Been Received?
Upon receiving your order, we will send you an order confirmation via e-mail. A legally binding agreement is formed when you receive the order confirmation, and we will attend to your order as soon as possible. Usually, you will receive the ordered goods within ten (10) working days.

Our order confirmation will be conditional upon the approval of your credit or debit card (kindly see below under "What is the price of the goods?" and "How do I pay?"). However, if you do not receive an order confirmation within reasonable time, please contact us directly. It is our wish to attend to your order promptly and without unnecessary delay, but we cannot assume responsibility for conditions caused by problems or faults in electronic communication.

What Is The Price of the Goods?
The purchase price is the price in force according to this on-line shop at the time of the placing of your order. The price of an ordered article, charges if any, and the total of your purchase will always appear from the order confirmation.

How Do I Pay?
Payment may be made with VISA, VISA Debit,  MASTERCARD or MAESTRO. You will be asked to submit your card number, expiry date and if applicable card issue number and three digit security number. This information is transmitted via high-level encryption directly to the bank to verify that your credit or debit card is valid. Once your card is approved, we will send you an order confirmation via e-mail. Your credit or debit card will be charged on the day we ship your order.

VELUX grants you 3 (three) years' guarantee on products purchased through this on-line shop. This guarantee does not in any way affect your statutory rights.

Our liability for damages shall not exceed the total (invoiced) cost of the defected or delayed goods. This will not affect any liability for death or personal injury resulting from the actions of VELUX.

We have taken every possible technical precaution to render the colours of our products as realistically as possible. However, we must make reservations as to possible deviations between the colours rendered in this on-line shop and the actual colours of our products.

Returns and Refunds Upon returning the goods to VELUX referring to the return confirmation number, we are obliged to return your payment. Your refund will be made to the payment card used to purchase the goods.

The goods must always be returned in undamaged condition and in original and intact packaging. You are of course welcome to open the original packaging but not to damage or dispose of it either in full or in part.

When returning goods, we kindly ask you to inform us of your order number which will be in your email confirmation for us to define the order and attend to the matter in the best possible way and without unnecessary delay.

Applicable Law and Venue
Agreements entered into by this on-line shop are governed by Scottish law and Scottish courts shall have exclusive jurisdiction over any dispute arising from agreements entered into via this on-line shop.


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